Privacy Policy
This Privacy Policy describes how truveda (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website, purchase our nutraceutical products, or interact with us.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
A. Information You Provide to Us
We collect personal information that you voluntarily provide, including name, email address, phone number, billing and shipping address, payment information (processed by secure third-party processors), account login credentials, product preferences, goals, or voluntary wellness-related information
We do not collect or store sensitive medical records or Protected Health Information (PHI).
B. Information Automatically Collected
When you visit our website, we may automatically collect IP address, browser information, device identifiers, activity on website, referring URLs, cookies, pixels, and other tracking technologies
2. How We Use Your Information
We use the information we collect to process and fulfill orders, provide customer support, manage your account, communicate promotions, updates, and marketing messages (you may opt out anytime), improve website performance, usability, and functionality, personalize your browsing and shopping experience, detect and prevent fraud, and comply with applicable laws and regulations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to maintain shopping cart functionality, keep you logged in, analyze website traffic and performance, and personalize product recommendations.
You may disable cookies in your browser settings, but some website features may not function properly.
4. How We Share Your Information
We may share your information with:
- Service Providers including payment processors, shipping carriers, marketing platforms, IT providers, and e-commerce systems
- Analytics & Advertising Partners to improve website performance and marketing
- Legal Authorities if required by law, subpoena, or to protect our rights
We do not sell personal information for monetary value.
5. Payment Processing
We do not store or access full credit card numbers. All payments are processed through secure third-party payment processors.
6. Data Security
We implement industry-standard administrative, physical, and technical safeguards to protect your information.
While we strive to protect your data, no method of transmission or storage is 100% secure.
7. Your Rights Under U.S. Law
While U.S. privacy rights vary by state and no single federal law provides universal consumer privacy rights, you may generally exercise the following rights depending on your state of residence:
- Right to Access
You may request information about the personal data we have collected, used, or shared. - Right to Correction
You may request correction of inaccurate or incomplete personal information. - Right to Deletion
You may request deletion of personal information we maintain about you, subject to legal and operational exceptions (e.g., order history, tax records, fraud prevention). - Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails or SMS messages at any time using the “unsubscribe” link or by contacting us. - Right to Data Portability
Where feasible, you may request a copy of your personal information in a portable, machine-readable format. - Right to Transparency
You have the right to clear disclosures about our data collection practices, which we provide through this Privacy Policy. - Right to Non-Discrimination
We will not deny services, charge different prices, or provide lower quality service if you exercise your privacy rights.
To exercise any of these rights, please reach out to us via email or phone.
8. HIPAA Disclaimer
We are not a HIPAA-covered entity and do not collect or process Protected Health Information (PHI).
Any wellness or lifestyle information submitted through our website is governed by consumer privacy laws, not HIPAA.
9. Children’s Privacy
Our website and products are not intended for individuals under 18 years of age.We do not knowingly collect information from children.
If you believe a child has provided personal information, contact us to request deletion.
10. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
All changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
For questions, privacy concerns, or rights requests, you can contact us via email or phone.